Your privacy matters to cili88. This Policy explains what personal data we collect, why we collect it, how we use it, and the rights available to you as a cili88 member.
Six principles that guide how cili88 handles every piece of data we hold on our Malaysian members.
cili88 applies 256-bit SSL encryption across all data transmissions. Sensitive fields — including passwords and payment details — are encrypted at rest and never stored in plain text.
cili88 does not sell, rent, or trade your personal information to third-party marketers or data brokers. Your data exists to serve your cili88 account — nothing else.
You have the right to access, correct, port, and request deletion of your personal data held by cili88, subject to legal and regulatory retention obligations.
cili88 collects only the personal data necessary to operate your account, comply with our international gaming authority licence, and fulfil our legal obligations.
Personal data is held for defined periods aligned to regulatory requirements. Data no longer required for any lawful purpose is securely deleted or anonymised.
If a data breach occurs that poses a risk to your rights, cili88 will notify affected members promptly in accordance with our notification obligations under applicable law.
This Privacy Policy ("Policy") describes how cili88 ("cili88", "we", "us", "our") collects, uses, stores, discloses, and protects personal data in connection with the operation of the cili88 online gaming platform at cili88.one and any associated mobile interfaces (collectively, the "Platform").
This Policy applies to all registered members of cili88 and to visitors who access the Platform without registering. By creating a cili88 account or continuing to use the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.
This Policy should be read together with the cili88 Terms & Conditions. Defined terms used in the Terms & Conditions carry the same meaning in this Policy unless otherwise stated.
For the purposes of applicable data protection legislation, cili88 is the data controller in respect of personal data collected through the Platform. cili88 determines the purposes and means of processing personal data collected from its members and Platform visitors. cili88 operates under a recognised international gaming authority licence, which imposes obligations regarding data handling, security, and member protection that inform and supplement this Policy.
When you create a cili88 account, we collect the information you provide directly, including: your full name, date of birth, email address, phone number, residential address, and your chosen username and password. This information is required to establish and maintain your member account in accordance with our licensing obligations.
As part of our Know Your Customer (KYC) obligations under our international gaming authority licence, cili88 may collect copies of government-issued identification documents — such as your Malaysian Identity Card (MyKad) or passport — and proof of address documentation. This data is processed solely for identity verification and regulatory compliance purposes.
To process deposits and withdrawals in Malaysian Ringgit (MYR), cili88 collects payment-related information including your preferred payment method (Touch 'n Go eWallet, Boost, Maybank, CIMB, Public Bank), transaction amounts, and transaction reference identifiers. Full payment account credentials are not stored by cili88; they are processed directly by our licensed payment processors.
cili88 records all gaming and betting activity associated with your account, including game sessions, wagering history, win/loss records, bonus usage, and deposit and withdrawal history. This data is retained for regulatory reporting, dispute resolution, responsible gaming monitoring, and internal analytics.
When you access the cili88 Platform, we automatically collect certain technical information, including: IP address, device type and operating system, browser type and version, session duration, pages visited, and referring URL. This data is used for security monitoring, fraud prevention, and Platform optimisation.
If you contact cili88 support, we retain records of those communications — including live chat transcripts, email correspondence, and any information you voluntarily provide — for the purpose of handling your enquiry and improving our service quality.
cili88 collects personal data through the following means:
cili88 uses the personal data we collect for the following purposes:
cili88 processes your personal data on the following legal bases:
cili88 does not sell your personal data. We may share your data with the following categories of third parties, solely to the extent necessary for the purposes described in this Policy:
All third-party recipients of cili88 member data are subject to contractual data protection obligations consistent with this Policy and applicable law.
cili88 uses cookies and similar tracking technologies to operate and improve the Platform. The categories of cookies we deploy include:
You may control non-essential cookies through your browser settings. Disabling strictly necessary cookies will prevent the cili88 Platform from functioning correctly. Your cookie preferences can also be managed through the cookie consent tool displayed on your first visit to the Platform.
cili88 retains personal data for periods determined by the purpose of collection and applicable legal obligations:
Upon expiry of the applicable retention period, data is securely deleted or irreversibly anonymised. Where data must be retained for legal proceedings or regulatory investigations, retention will be extended until those proceedings are concluded.
cili88 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include:
Notwithstanding these measures, no data transmission over the internet or storage system can be guaranteed to be 100% secure. Members are encouraged to use strong, unique passwords for their cili88 account and to enable two-factor authentication (2FA) from their account security settings.
Subject to applicable law and the conditions set out therein, you have the following rights in relation to your personal data held by cili88:
To exercise any of these rights, please contact the cili88 data protection team at the contact details in Section 15. We will respond to verified requests within thirty (30) days. Complex or multiple requests may require an extension of up to sixty (60) days; you will be notified if this applies.
The cili88 Platform is strictly for individuals aged 21 and above. cili88 does not knowingly collect personal data from persons under the age of 21. If we become aware that personal data has been collected from an individual below the minimum age threshold, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on the cili88 Platform, please contact our support team immediately.
In connection with the operation of the cili88 Platform, your personal data may be transferred to and processed in jurisdictions outside Malaysia, including the jurisdiction in which our international gaming authority licence is held and countries where our technology infrastructure providers are located. Where such transfers occur, cili88 ensures that appropriate safeguards are in place — including standard contractual clauses or equivalent mechanisms — to protect your personal data to a standard consistent with this Policy and applicable data protection law.
cili88 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, regulatory obligations, or Platform operations. Where material changes are made, cili88 will notify registered members via email to the registered account address and/or via a prominent notice on the Platform prior to the changes taking effect. The "Last Updated" date at the top of this Policy will be revised accordingly. Your continued use of the cili88 Platform following the effective date of any update constitutes acceptance of the revised Policy.
If you have questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by cili88, please contact our support and data protection team:
Email: [email protected]
Our team is available 24/7 via live chat on the Platform for urgent account-related matters. Written data protection requests will be acknowledged within five (5) business days.
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